Welcome to Les Clefs dfOr Japan.

Welcome to Les Clefs d'Or Japan.

Les Clefs d'Or (translated as The Golden Keys) is a professional association of hotel concierges, with approximately 4000 members working over 80 countries. It was officially founded in France in 1952.

Les Clefs d'Or has set a brand scheme with the message "Your Key to Everything" for the public in addition to the current internal motto "In Service Through Friendship" to assist in promoting Les Clefs d'Or brand. They will also reform and integrate the website, set up guidelines for Facebook and Instagram and try to navigate guests to choose the hotels where Les Clefs d'Or hotel concierges exist.

Nowadays, over 24 million overseas travelers visit Japan in a year and many of the visitors expect global standard level of service to fulfill their high expectations. To appeal and prove the high standards and quality of service by Les Clefs d'Or concierges, Les Clefs d'Or Japan requires to step-up to the next phase. We will be focusing on the following:
a) Strengthen Les Clefs d'Or Japan's team bond and mind;
b) Strengthen the network with associates, venders, individuals who work with us every day;
c) Reorganize our organization so that the members could become more active;
d) Strengthen the communication between UICH and also between Japan Concierge Association;
e) Strengthen public relations.

This year is our 20th anniversary year since our independency. Two decades ago, no one understood what "Concierge" was. But now, everyone knows the word and what concierges do.

I now hope that "Les Clefs d'Or" will be highly recognized by customers both inside and outside Japan and at the same time, I hope our organization could contribute to the hotel industry and tourism in Japan. Furthermore, we aim to gain trust from our guests from all over the world as the 2020 Tokyo Olympic and Paralympic Games are approaching.

Yours sincerely,

Mayako Sumiyoshi
Les Clefs d'Or Japan

Welcome to the wonderful world of Les Clefs d'Or.

A concierge is in short, a professional service person with a special dedication, who will do anything that is humanly possible to achieve the satisfaction of their hotel guests.  Being a concierge, you will experience a variety of roles, such as personal assistant, nurse, business consultant, actor, ticketing agent, detective (!), coordinator, and private diplomat.  One of the fascinating natures of this profession is that each day is fresh & exciting, and different from any other.  It is said by our French senior concierge that "concierge" is a word just to describe a specific job title, where as "Les Clefs d'Or" is an honor, synonymous with "trust." Established in 1929 in France, Les Clefs d'Or is a worldwide network of concierges created to assist and provide better services by sharing expertise, sources of inside information & intelligence. The insignia of Les Clefs d'Or, crossed golden keys, proudly shone on the lapels of our full members on duty has a hidden meaning that they are keys to accomplish the impossible.  In this last decade, customers' inquiries on the availability of concierges in their hotel appraisal have shifted to the even more precise availability of Les Clefs d'Or concierges.  Thus the significance of our being in hotels is increasing day by day, by making our guests "great advocators" with the presentation of "The Only Hotel" & "THE Concierge" to each & every respective valued guest.

Les Clefs d'Or Japan
Honorary Member / Founder President
Momoko Ono